Online Form · Photo Upload · Instant Notification · Job Board
Let Clients Request Service.
From Any Device. Any Time.
New and potential clients can fill out a detailed service request online — personal details, vehicle info, and photos — without calling your shop. The request lands straight in your Job Board and notifies your team instantly.
Client Submits. Shop Gets Notified.
Technician Reviews. Job Begins.
From the moment a client fills in the form to the moment it appears in your technician’s job board — everything happens automatically, without a single phone call.
Three Things Happen Automatically
The moment a client submits their request, AutoSoftWay handles everything — no manual steps needed from your team.
Five Reasons the Work Request Feature Makes Your Shop Run Smoother
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Quick & Easy for Clients
Clients can submit a detailed service request in just a few clicks from any device — smartphone, tablet, or desktop. No phone calls, no hold times, no back-and-forth. The form is simple, fast, and accessible 24/7.
Any Device, Any Time -
Faster Response Time
Technicians receive the full request — including description and photos — before the vehicle arrives. They can review the job in advance, saving valuable time during drop-off and letting them prepare the right tools and parts ahead of time.
Prepared Before Arrival -
Improved Communication
Clear, detailed information from the client right at the start reduces misunderstandings, sets accurate expectations, and eliminates the “he said, she said” problem that comes with verbal-only service requests.
Clear from Day One -
Professional First Impression
A modern, branded online request form signals to new clients that your shop is organised, responsive, and professional. It builds trust before they even walk through the door — especially important for turning first-time inquiries into loyal customers.
Modern & Trustworthy -
Convenient for Clients
No need to call during business hours or visit the shop just to make a request. Clients can submit their service request from anywhere at any time — after hours, on the road, or from their couch — making your shop easier to do business with.
24/7 Accessibility -
Straight Into the Job Board
Every submitted request automatically appears in the AutoSoftWay Job Board — no manual entry needed. Technicians see all pending requests the moment they sign in and can review, prioritize, and begin actioning them without leaving the platform.
Zero Manual Entry
Frequently Asked Questions About AutoSoftWay’s Work Request
AutoSoftWay’s Work Request feature gives new and potential clients a simple online form to request auto repair services — filling in their personal details, vehicle information, and uploading photos of what needs attention. Once submitted, the client gets a confirmation email, the shop and technician are notified immediately, and the request appears in the Job Board inside the AutoSoftWay dashboard.
Clients can include their personal contact details, full vehicle information (year, make, model, VIN), a description of the service or issue they need addressed, and photo uploads to visually show what requires attention. This gives the shop and technician everything they need to review the job before the vehicle even arrives.
As soon as a work request is submitted, three things happen automatically: the client receives a confirmation email with a copy of their request; the shop and the assigned technician are notified immediately; and the request appears directly in the Job Board within the AutoSoftWay dashboard, where technicians can review and prioritize it.
Yes. The Work Request form is fully accessible from any device — smartphone, tablet, or desktop. Clients can submit a service request at any time of day without needing to call the shop or visit in person, making it more convenient for them and more efficient for your team.
Technicians receive the request details — including description and photos — before the vehicle arrives. This lets them review and prepare in advance, saving time during drop-off or inspection. All requests appear in the Job Board within AutoSoftWay, so they can be reviewed and prioritized as soon as the technician signs in.
Stop Playing Phone Tag.
Let Clients Request Service Online.
Online form, photo uploads, instant notifications, and auto-posting to your Job Board — the Work Request feature makes your shop easier to work with, and easier to run.
