Contact support
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Live chat
Chat with us right here on the website: click the chat bubble in the corner of any page, or the button below. Our assistant answers right away and the support team follows up.
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Support ticket in the app
Already using AutoSoftWay? Open a ticket from the Support button at the top of the app. Attach screenshots or PDFs and follow the whole conversation in one place.
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Email support
Write to support@autosoftway.com with your shop name and what you need help with. Questions about your account or company: contact@onesoftway.com.
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Book a walkthrough
New to AutoSoftWay or setting up your shop? Book a free walkthrough and our team will show you around the software.
Help us help you faster
When you chat, email or open a ticket, please include:
- Your shop (company) name and the email you sign in with
- What you were trying to do, and what happened instead
- The estimate, invoice or work order number, if it is about one
- A screenshot of the screen or error message
Find the answer yourself
Guides, videos and answers to common questions — available any time.
- Help Desk Step-by-step how-to guides with screenshots from the app.
- Video Guides Short videos that walk through everyday tasks.
- Frequently asked questions Quick answers about plans, features and setup.
- Data Migration Moving from another shop system? See how we bring your data over.
- Mobile app Get the AutoSoftWay app for iPhone and Android.
- Blog Tips, release notes and ideas for running your auto repair shop.
Support questions
How do I open a support ticket?
Sign in to AutoSoftWay, click Support at the top of the app and choose Create a ticket. Pick a category, describe the problem and attach screenshots if they help. Support → My tickets shows every ticket and its replies.
Can I attach screenshots to a ticket?
Yes. Add up to 5 images or PDFs (10 MB each) to a ticket or a reply. You can also paste a screenshot or drag a file onto the message box.
Can I reply to a ticket by email?
Yes. When our support team answers, you get an email. Reply to that email and your message is added to the same ticket.
I can’t sign in. How do I get help?
Use “Forgot password” on the sign-in page at app.autosoftway.com. If that doesn’t work, chat with us on this page or email support@autosoftway.com from the address on your account.
Where do I manage my plan, billing or add-ons?
In the app, under Billing. For anything you can’t change there, open a support ticket with the Billing category or email us.